Greetings Dear Claimants!

Welcome to the OFFICE OF SPECIAL CONCERNS, your "One-Stop Shop Help Desk" in the CENTER. We are your link to information and assistance regarding your queries, complaints, suggestions, and other concerns related to your tax credit claims or anything about the CENTER's policies, operations and services!

We are an integral unit of the CENTER's Policy, Research and Planning Division, directly reporting to the Office of the Deputy Executive Director.

Our team was formally constituted as part of the support groups in the CENTER pursuant to Office Order No. 059-2000 dated 21 August 2000.

The Office of Special Concerns or OSC is one of the radical innovations instituted by CENTER's present leadership. The idea spawned from the desire to cultivate positive alliances not only with the private sector but the general public as well.

We invite you to walk through with us for a better understanding of what the OSC is and how we may be of service to you.

Our Objective

We aim to establish dynamic relations with the claimants of the CENTER and the general public by establishing a "Help Desk" that will deal with status queries, complaints, suggestions, procedural/policy guidance and other relevant matters concerning tax credit and duty drawback claims.

Our Operation

We operate five (5) working days a week, Monday to Friday from 9:00 a.m. to 5:00 p.m. Our team is composed of competent Liaison Officers who will assist you in your requirements.

For on-line general inquiries, our maximum response time is five (5) working days while for inquiries received by mail, our maximum response time is (15) working days from the date of receipt or endorsement to the OSC.

Telephone inquiries are also welcome but confined to simple follow-ups only. Inquiries or requests that may require extensive consultations or documentation will have to be conducted on a case-to-case basis. Please refer to our GUIDELINES for the detailed turnaround time.

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Our Services

The OSC is tasked to respond accordingly and provide information linkage to the following:

1. Claim Status Inquiry - This refers to claimants' requests received by mail or on-line for information or clarification regarding the status of their tax credit and duty drawback claims.

2. General Inquiries - Include inquiries about the CENTER's operations, policies, procedures and programs.

3. Requests for reconsideration and recomputation - This covers queries concerning reasons for the difference in the amount granted vis-à-vis amount applied and requests for reconsideration and recomputation of tax credit amount granted.

4. Complaints and Feedback Management - Pertains to the claimant's and the general public's reaction, responses and views as to how the CENTER can be more effective in the dispensation of its functions and services.

5. External Affairs - This involve establishment of linkages with industry associations, chambers and other government agencies to ensure proper dissemination of information with respect to CENTER related activities.

6. Promotion of New Programs of the CENTER - This refers to the promotional campaign for the CTS during its initial stages following its formal launching. This also includes "selling" programs that the CENTER may endeavor in the future.

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