The CTS will provide the claimant pertinent information which are as follows:

Enrollee/Company should submit to the MIS-CENTER a sealed envelope containing the following:

The envelop containing all these documents should be addressed to:

Mr. Nap Cajucom
MIS Division Head
One Stop Shop Inter-Agency Tax Credit and Duty Drawback Center (CENTER)
3rd Flr, Department of Finance Building
Roxas Boulevard, Malate, Manila

Your company is entitled to two (2) CTS Representatives. They will be given access over the company's CTS on-line account.

The DOF-CENTER strongly recommends that for the company's control purposes, your two (2) CTS Representatives should be compose of:

The CTS is for free! No application fee, no monthly dues!

Since CTS is an internet-based facility, you can access it anytime, anywhere.

You can change you USER ID or PASSWORD on-line via the "Changes Menu" of your CTS.

For change of CTS Representative/s, you should forward to the MIS-CENTER the following:

You will instantly be denied access to your CTS if you entered a wrong USER ID or PASSWORD.

What if I forgot my password? What if an unauthorized personnel got hold of it? What if my designated representative resigns?

If you forgot your password, notify the Center immediately so we can deactivate it and re-enroll you again. Contact Mr. Nap Cajucom./ Bring Dimatulac of MIS-Center through telephone nos. 526-6972 or 526-2293 or use your CTS-Messages Menu in contacting Office of Special Concerns.

Remember, however, that it is agreed that the security and confidentiality of the USER ID or PASSWORD shall be your company's responsibility. Here are some tips to that you USER IS an Password would not be easily hacked:

There are four (4) categories of your CTS. These are:

This menu function will give you an overview of all your pending claims at the center. It gives you a breakdown of the number of claims being processed per stage and its pertinent information.

Your tax credit application goes through the following stages:

If you want to know details such as the CIS#, date of filing, amount applied for, current status and location of a claim/s under a particular stage, just double click the number of that particular stage.

To access the list of deficiencies of your particular claim, just click "deficiencies" as shown in the details of your specific claim. You will automatically access the listing to be accomplished and the due date for compliance.

We encourage you to access the status of your claims diligently so that you can effectively monitor the required documents. So much time will be saved if you access the relevant information on-line rather than having to wait for the standard mailed letter, phone call, facsimile or having to wait for your authorized personnel to pick-up the deficiency letter.

The Search Menu would allow you to locate the details and status of a particular tax credit application via CIS#, Process, Status or age.

The Messages Menu which is being handled by the Office of Special Concerns would enable you to communicate with the Center on-line. Its built in feedback mechanism would also permit you to air out your comments and suggestions. Its two sub-menus namely Inbox and Compose have the following functions:

Inbox - where you can get our response / letters
Compose - where you can write your concerns, queries, feedback.

Office of Special Concerns was established by the new administration to further its commitment to an efficient, transparent, fair and quality service to its constituents. It is CENTER's "Help Desk", compose of a committee dedicated to bring quality and prompt service to the claimant's concerns, queries, suggestions and feedback regarding the operations, procedures, policies and projects of the CENTER.

You can write your comments and suggestions on how we can further improve our CTS through the Messages Menu. Rest assured, however, that CTS will be proactive and self-evolving in its systems enhancements. You can access updates regarding CTS developments from the CENTER's new WEB SITE.